Delivery Details
All our orders are typically despatched by either Royal Mail First Class Post (1-3 working days, orders under 2kg) or ANC Courier (1-3 working days, orders over 2kg).  
Our delivery rates are as follows; Orders under £35 incl. VAT have a delivery charge of just £2.95 incl. VAT. Orders over £35 incl. VAT are delivered at our cost.

Same-Day Despatch! 
We endeavour to despatch most orders the same day, provided the order is placed before 2pm on a weekday.   If there are going to be any unforseen delays over 24 hours, we will endeavour to contact you.  Orders placed on a weekend or a bank holiday are usually despatched the next working day.

Urgent Orders
We aim to despatch all orders very promptly, but if you specifically require a next-day delivery, please call us before you place your order, or email us with your contact telephone number and we will do our very best to assist you!  There will be a small surcharge for next-day delivery.

Order Status
You can check up the status of your order at any time by logging into your account.

Returns
You have 7 working days from receipt of the goods to return (at your expense) an item for a refund if you are not happy with it, after this period we may add a re-stocking charge. The shipping charge is not refunded. All returns must be authorised by email first orders@sapphiremailorder.com Items returned for a refund must be sent to us insured and unopened and be in a 'new' condition. We are not responsible for uninsured returned items being lost, damaged or delayed. Items returned may be tested before a refund is issued (ex shipping). We will refund the purchase price to you within 14 days of the receipt of returned goods (ex shipping). If the shipping for your initial order was not charged due to the value being over £35, a nominal charge of £2.95 (our standard shipping rate) will be levied to cover administrative costs. If after ordering an item you discover it is not suitable (ordered in error!) you may return for an exchange, we will charge the shipping and credit or debit any difference in value on the items, your initial shipping charge is not taken into acount in this calculation, only the product cost. Your statutory rights are not affected.

This above returns procedure excludes any items in the store that are "made" or "assembled" to order, in which case such items are non-refundable.